TRU TECH DOOR SYSTEMS


	T R U L I F E T I M E NON-PRORATED TRANSFERABLE WARRANTY



			LIFETIME WARRANTY



			TRU TECH is proud to offer you its industry-leading Limited Lifetime Non-Prorated Transferable Warranty. Subject to the exclusions, limitations and conditions set out below, TRU TECH warrants that our Door Systems will be free from defects in material and workmanship from the date of initial purchase provided such entry doors have been used under normal service conditions and residential use.

			20 YEAR LIMITED WARRANTY FACTORY WHITE STEEL DOOR PANEL

			The steel door panel of the entry door system will not warp, rust, crack or buckle for a period of 20 years.
			15 YEAR LIMITED WARRANTY DECORATIVE DOOR LITES
			Decorative and clear glass units are warranted for a period of 15 years not to develop obvious obstructions of vision as a result of seal failure. Discolouration of caming in door lites is a normal occurrence and is not covered under this warranty.
			10 YEAR LIMITED WARRANTY PAINTED STEEL ENTRY DOOR
			Painted steel entry doors are warranted for a period of 10 years against such defects in material and workmanship that might result in blistering, peeling and uneven discolouration.
			LIFETIME WARRANTY VINYL CLADDING
			TRU TECH Vinyl Cladding is warranted against such defects in material that might result in blistering, peeling, flaking, corroding and uneven discolouration. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause vinyl cladded door surfaces to gradually fade or suffer an accumulation of surface dirt or stains and are not covered by this warranty. This warranty shall be null and void if harmful solvents are used to clean any surface. It is recommended that the use of a liquid solution of mild household soap and water be applied with a sponge to wipe off accumulation of surface dirt.
			_______________________________ WARRANTY LIMITATIONS TRU TECH’s liability is limited solely and exclusively to repair or replacement, at the option of TRU TECH, and under no circumstance will TRU TECH be liable for incidental or consequential charges, such as, but not limited to, labour, or refinishing for any purpose, inconvenience, damages or injury to persons or property, or any other expense. This warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters the product in any way.
			HOW TO GET ASSISTANCE If there is a problem with your TRU TECH Door System, immediately contact your authorized TRU TECH Dealer. TRU TECH can respond quickly and efficiently after you provide the following information to your authorized Dealer: a) Date and location of purchase b) Original invoice c) The address where the product can be inspected, and d) A description of the problem and the product (photographs are helpful). No Distributor, Dealer or representative of TRU TECH has the authority to change, modify or expand this warranty.
			WHAT TRU TECH WILL DO Your claim will be investigated and the appropriate action taken within 30 days after TRU TECH receives all the aforementioned information. If it is determined there is a defect, your door system will either be repaired or replaced. If the request for service proves not to be justified or the problem has been misdiagnosed, travel and labour costs will be billed. TRANSFER OF DOOR SYSTEM OWNERSHIP This warranty is transferable to future owners of the property subject to written notice to TRU TECH by the new owner within 30 days after taking possession of the property where the product was originally installed. This warranty will expire should the new owner fail to notify TRU TECH.
			EXCLUSION FROM WARRANTY COVERAGE We are not liable for: • All door systems with storm doors installed will null and void this warranty; due to excessive heat build up. • Normal wear and tear and natural weathering of surfaces. • Problems due to misuse or abuse; failure to follow the care and maintenance instructions (e.g. using harmful solvents); or as a result of any cause beyond our control (e.g. fire, flood, earthquakes, other acts of nature and acts of a third party outside of our control) • Problems related to water and/or air infiltration due to installation errors or flaws in building design and construction. • Damage or poor product performance resulting from installation in a condition that exceeds product design standards and/or certified performance specifications and/or non-compliance with building codes. • Structural integrity issues or other problems caused by improper fitting of hardware or improper sizing of the door system. • Economic loss • Condensation or ice build-up (Note: Most condensation or ice build up problems are related to excessive humidity levels in a structure.) • Damage or malfunction caused by improper shipping or handling. • Any door which has been repaired or modified or attempted to have been repaired or modified by any person other than a TRU TECH authorized representative. • Damage caused by scratches to the door panel surface or frame cladding surface resulting in rusting/blistering and peeling of paint or coating.